FAQ

Where You We Deliver?

We deliver anywhere Australia wide including both mainland and remote areas. We can deliver to certain countries outside Australia as well. For Intl. Delivery details, email us at sales@mybabystore.com.au

What Products Does mybabystore Sell?

We sell products of all the top brands for baby essentials, across the sections right from baby safety, travelling carriers (strollers, high chairs, car safety), nursery furniture, nursery bedding and accessories , baby bath products and back to playtime (toys and rockers).

What Does Delivery Cost?

We have a flat delivery charge of $10 for all orders and a checkout limit of $99, while Shipping cost will be applied to Bulky/furniture items as per the product and customer's postcode. We may revise these charges from time to time, please check before you place a new order with us. For complete details about our Free Shipping Policy, please view details: Shipping Details. Furthermore, we are currently not Shipping bulky items to Tasmania, Western Australia and Northern Teroterry. If you want us to ship any bulky items to these states then please send us an email to sales@mybabystore.com.au get final quote.

How Do I Return or Exchange a Product?

We absolutely love our products and believe you will too, but occasionally something may go wrong. Please review our terms and conditions for 365 days Return or exchange of a product.

Do You Sell Products Other than Those on the Website?

We sell products Online and through our Physical Store.

How Can I Pay For My Online Order?

We accept payments via Paypal, master cards and Visa cards.

How Long the Delivery Takes?

We normally dispatch the orders within 7-10 days. However, normal lead time is 3-21 working days working days and it may take few more days as transit time to reach the final destination.

How to Get an Order Refunded and How Long Does it Take?

Refunds are processed to PayPal accounts, credited to master/visa cards or transferred to bank accounts. It may take around 3-5 working days to appear into respective account depending upon the finanicial Institution. Please note that we do not issue any e- cheques for refunds.